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Boost Customer Satisfaction with a Secure Online Self-Service Portal

Delight your customers and boost your efficiency with EZLynx Client Center™. This online customer self-service portal gives your clients 24/7/365 access to their policy documents and ID cards on any device. Client Center lets your customers print and share confidential documents easily and securely online, request policy changes and view insurance coverages.

Key Benefits

  • Improve Customer Service

    Customers can access policy information and documents on mobile devices and online. No mobile app needed.

  • Exceed Expectations

    Keep your insurance agency open to customers 24/7/365 and give them access to their own policies at their convenience.

  • Rapid Response Time

    Activity notifications are instantly sent to your agency when customers electronically request changes.

  • Increase Satisfaction

    Give customers the ability to interact with your agency with any method they choose — in person or online. Whether auto, home or business insurance, your clients will appreciate remote access in today’s digital world.

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    Increase Productivity

    An online client portal reduces general service requests, freeing up time for agents to focus on more significant issues.

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    Reduce E&O Exposure

    Client activities and communication are logged in EZLynx for a clear audit trail.

 

Latest Feature

Agency Branding Customization for Client Center

A strong, cohesive brand identity sets your agency apart in a crowded marketplace. Provide a consistent branding experience between your agency’s website and customer portal when you customize Client Center. Select brand elements like logos and color themes, add welcome messages, and even include video links to reflect your agency’s character.

Product Features

  • View Policies

    Each applicant can view a snapshot of their active policies in Client Center.

  • Document Sharing and ID Access

    Easy two-way document sharing with clients ensures that confidential information like claims, dec pages, certificates of insurance, and other policy details are securely transferred and accurately logged in your system. Your auto policyholders can immediately access their auto ID cards to download and print 24/7/365 from PC or mobile.

  • Policy Change Requests

    Don’t waste time on the phone. Allow clients to submit common policy change requests online. A task gets created in EZLynx so that you are sure to follow up.

  • Add Claims Information or Images

    Clients can quickly upload important claims information from their documents or mobile devices, which will be saved directly in EZLynx.

  • Add Certificate Holders

    Gives your more advanced clients the ability to add holders to a shared certificate master themselves.

  • Generate Certificates

    Clients can request new certificates in seconds, with new requests immediately creating a task in EZLynx.

 
 

Do You Want a Customer Portal That Will Wow Your Customers?

Deliver a modern customer experience with EZLynx Client Center.