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Elevate your agency with a little help from EVA (EZLynx Virtual Assistant).

The AI revolution is upon us. Manual processes, complex data, and extensive documents make the insurance industry a prime candidate for AI innovation.

EZLynx® leverages AI in use cases where it can most assist and accelerate the efforts of your staff. That’s because even small minutes saved each day add up to huge time savings, which you can reinvest in revenue-generating activities and meaningful customer touchpoints.

EVA represents a whole family of AI-fueled features – each of them sure to enhance the way your agency engages with clients. EVA helps your agency solve real-world problems, improve employee productivity and strengthen the way your business operates each day.

Why AI Tools Matter for Your Agency

  • Be more productive

    When AI takes on routine tasks, you see results faster and free up time for agency staff to accomplish more.

  • Improve agency operations

    Leverage the latest AI technology, including advanced machine learning algorithms, to simplify workflows, scale for growth, and consistently deliver improved results.

  • Deliver a superior customer experience

    With more compelling emails, automated text message replies, and better-informed interactions, clients will find your agency more engaging and delightful to do business with.

 

EVA Email Content Assist (New for 2025!)

Need a hand crafting the perfect email communication?

Whether reaching out to a list of personal auto leads, warmly welcoming new clients to your agency, or reminding your clients how to stay safe this holiday weekend, let the power of generative AI help you write impactful emails quickly in EZLynx.

EVA Email Content Assist streamlines the email creation process, ensuring clear, concise, and engaging communication. Prompts make it easy to decide the length, tone and subject matter. Review the content, make any necessary edits and send the email. You always remain in the driver’s seat.

EVA makes it easy for any agency to send emails sure to pique the reader’s interest.

 

EVA Account Summarization (New for 2025!)

How can AI better inform all your client interactions?

EVA Account Summarization collates information from the account activity log – including emails, texts and agent notes – to provide an immediate summary of your agency’s communication history with the client. Summaries can comprise various timeframes from one week up to three months, and EVA can even recommend next steps.

Whether you’re covering for someone who is out of office, need to get up to speed on touchpoints you missed, or just need a quick assist refreshing your memory, these quick and easy summaries will make all the difference.

Just think of the time you’ll save no longer having to scan through these interactions manually.

 

EVA Product Assistance (New for 2025!)

We've made it easier to unlock the full potential of your EZLynx investment.

EZLynx is known for its extensive in-product 'Help' resources. Now, with the power of AI, finding the exact how-to content you need is faster and easier than ever.

Ask EVA how to do something in EZLynx, and the AI-powered system will reply with detailed responses, including step-by-step instructions where appropriate.

 

EVA Automated Text Replies

This proactive feature works with EZLynx Text Messaging™ to answer simple client requests and create follow-up tasks for your agency. EVA can provide insureds with their Auto ID Card, as well as help with Coverage, Vehicle, or Driver Information.

EVA monitors your agency’s incoming text messages for these types of requests and assists where appropriate. Within seconds, EVA can auto-respond to a client’s text message to clarify and fulfill their need.

For faster customer service, clients can even be directed to your agency’s customer portal for real-time assistance.

 
 

Join the thousands of successful agencies who have chosen to make EZLynx their most productive employee.